Privacy & terms
This page explains what we collect when you order online at DNT Farm Fresh Meats, why, and the rules that apply to an online order. Questions? Call us at (512) 993-1167.
What we collect
- Name and phone number – to identify your order and text you about it.
- Driver's license photo, license number and name – only when your order includes a goat or lamb. Our team checks it against your ID when you collect your order, to make sure the right person picks it up.
- Phone number (and optional first name) for our text list – only if you choose to join it on the home page; used only for the texts described below.
- Card details – entered directly into a secure form provided by Square. We never see or store your card number; we only receive a payment confirmation.
- Anonymous technical events – when something on the site fails (stock didn't load, a reservation or payment error) or a step of the order is reached, we log the event name, a short error message, the page and a random number made fresh for each visit. No name, phone, license or card detail is included, these events store nothing in your browser, and we keep them for three months. Your browser's Do Not Track setting turns it off.
How we use it
We use this information only to prepare, charge for and hand over your order, and to answer questions about it. We do not sell your information, and we never will. We do not use it for marketing unless you separately opt in to promotional texts. It is shared only with the service providers needed to run the order: Square (payments), our hosting and database providers, and — only if the barcode on your license can't be read automatically — an AI service we use to read the printed name from the photo instead. The one other place it goes is the State of Texas, where the law requires it: see the next section.
Records we must keep and share with Texas
We prepare goats, sheep (lambs), chickens and ducks for our customers under Texas's custom-exempt rules for meat processors. Under those rules we are required to keep records of the customers we process for, and to show them to the Texas Department of State Health Services (DSHS) when it inspects us to verify that we are following the rules. For every order those records include your name, address and phone number and what we prepared for you and when. We share them with DSHS only for that purpose and only as the rules require; we do not share them with anyone else for any other reason.
We keep these records for at least the whole previous calendar year plus the current year to date, because that is the period DSHS inspects. Until that period has passed they cannot be removed, even if you ask us to remove your other information. After it, we remove your name, phone number, address and license details from those records; the sale itself (the animal, its weight and the price) stays for our business and tax records. Your driver's license photo is not part of those records and is still deleted after pickup, as described below.
Driver's license photo retention
If your order includes a goat or lamb, your license photo is deleted as soon as your whole order has been picked up — we don't keep it on file afterward.
Text messages
By placing an order you agree that we may text the phone number you give us with updates about that order, such as when it is ready for pickup. Those texts are order updates only, not promotions. Message and data rates may apply. Reply STOP to opt out of texts.
Text list (optional)
If you join our text list from the home page, we will text the number you give us with opening news, holiday hours and special offers, and we keep that number (and your first name, if you enter it) for that purpose. You will get up to 4 messages a month and one confirmation text when you join. Message and data rates may apply. Reply STOP at any time to cancel, or HELP for help. Joining is never a condition of buying anything. To be removed, reply STOP or call us at (512) 993-1167.
Questions you send us
If you use “Have a question?” on the Visit us page, we keep your name, phone number and question, and the time you sent them, so our team can answer. When you tick the box you agree that we may text or call you back at that number about your question; Message and data rates may apply, and you can reply STOP to stop texts. We use it only to answer you, and it is not added to the text list. To have a question and your details removed, call us at (512) 993-1167.
Reservations, payment, cancellations and refunds
- Adding a goat or lamb to your order holds it for 10 minutes while you check out. If you don't finish, it is released.
- Orders placed while we're open, or before we open that day, are picked up that day, depending on processing availability; we text you when your order is ready and you should come after that text. Orders placed after we close, or on a day we're closed (our weekly day off or a holiday), are picked up the next day we're open — the order page, your confirmation text and the status check all show the day.
- Paying online confirms your reservation. Prices are TBD for now; card checkout is paused while they are set.
- Cancellations: because each animal is reserved and prepared for you, orders are final once reserved and paid — we do not offer customer cancellations or refunds.
- If we cannot fill your order: if we are unable to fill an order you have paid for (for example, the animal is no longer available, or we find a problem with it), we will call you. You can choose a replacement or a full refund to the card you paid with. Goats and lambs are priced by weight, so if a replacement weighs differently, the price is adjusted for the weight difference: you pay, or are refunded, only the difference.
- If something is wrong with your order, call us at (512) 993-1167 and we will do our best to make it right.
- Bring the same driver's license to pickup. We may refuse handover if it does not match.
Saved in your browser
Two small things stay on your own device and are never sent to us: your language choice (English or Español), and — after you place an order — a short note of what was in it (for example “2 broiler chickens”) so we can offer an “Order again” button next time. The note has no name, phone number or card detail. Clearing your browser's site data removes both.
Your choices
To ask what we hold about you, or to have your information removed, call us at (512) 993-1167. The records we are required to keep for Texas (above) cannot be removed until that period has passed; we will tell you what that means for your request.
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13349 Tischler Rd, Pilot Point, TX 76258 · Opening soon